Privacy Policy
1. Privacy at a glance
Protecting your personal data is important to us. Personal data is any information that can identify you personally. Below, we explain which personal data is processed when you visit this website or contact us and for what purposes.
2. Controller
The controller responsible for data processing on this website is:
OK Lingua – Language & Integration Coaching
Olga Kolyvanova
Am Graspoint 28
83026 Rosenheim
Germany
Phone: 0151 53274360
Email: info@ok-lingua.de
The controller is the natural or legal person who determines, alone or jointly with others, the purposes and means of processing personal data.
3. Hosting
This website is hosted by Alfahosting GmbH. When you access it, the hosting provider processes technically necessary data that may be stored in server log files, including IP address, date and time, requested page or file, transferred data volume, browser type and version, operating system, referrer URL and host name. Processing serves the secure, stable and technically correct provision of the website. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest is the secure, stable and technically reliable provision of our website. Where the provider processes data on our behalf, this is governed by a data processing agreement pursuant to Art. 28 GDPR.
4. SSL/TLS encryption
This website uses SSL or TLS encryption for security. An encrypted connection can be recognised particularly by “https://” at the beginning of the browser address. Encryption is intended to protect data you transmit to us from third-party access.
5. Contact by email or telephone
If you contact us by email or telephone, we process the personal data you provide to handle your enquiry. This may include your name, email address, telephone number, the content of your enquiry and other voluntary information. If contact relates to entering into or performing a contract, the legal basis is Art. 6(1)(b) GDPR. Otherwise, processing is based on our legitimate interest in handling and answering your enquiry under Art. 6(1)(f) GDPR. Data is deleted when it is no longer required and no legal retention obligations apply.
6. Appointment request and contact form
The forms may collect your name, email address, optional telephone number, subject, message, transmission time and technically necessary connection data. Processing is solely for handling your enquiry, contacting you and, where applicable, arranging an appointment. If your enquiry concerns entering into or performing a contract, processing is based on Art. 6(1)(b) GDPR. Submitted data is deleted when no longer required and no statutory retention obligation or other legal basis requires further storage.
7. Contract and customer data
If a contractual relationship results from contact, we process the data required for it, including contact and communication data, agreed services and appointments, billing and payment data, and information required for coaching. The legal basis is Art. 6(1)(b) GDPR; statutory commercial or tax retention obligations are based on Art. 6(1)(c) GDPR.
8. Recipients of personal data
Personal data is generally not disclosed to third parties unless necessary to provide a service, required by law or expressly consented to. Data may be shared with technical service providers used for website operation or communications. Processors are engaged pursuant to Art. 28 GDPR.
9. Storage period
Unless a more specific period is stated, personal data is stored only as long as necessary for its purpose. Statutory commercial or tax retention periods remain unaffected. Data is deleted after expiry unless another legal basis applies.
10. Legal bases for processing
Depending on the processing activity, the legal basis is Art. 6(1)(a) GDPR (consent), Art. 6(1)(b) GDPR (contract and pre-contractual steps), Art. 6(1)(c) GDPR (legal obligations) or Art. 6(1)(f) GDPR (legitimate interests). The relevant legitimate interest is stated with the processing activity.
11. Your rights
Subject to legal requirements, you have rights of access under Art. 15 GDPR, rectification under Art. 16, erasure under Art. 17, restriction under Art. 18, data portability under Art. 20, objection under Art. 21 and withdrawal of consent under Art. 7(3). An informal message to info@ok-lingua.de is sufficient.
12. Right to object
Where processing is based on Art. 6(1)(f) GDPR, you may object at any time for reasons arising from your particular situation under Art. 21 GDPR. You may object to processing for direct marketing at any time.
13. Right to lodge a complaint
Under Art. 77 GDPR, you may lodge a complaint with a data protection supervisory authority. For businesses and self-employed persons based in Bavaria, the competent authority is generally:
Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18
91522 Ansbach
Germany
14. Requirement to provide data
For contact or appointment requests, only data required to process the enquiry must be provided. Without it, we may be unable to process or answer your enquiry.
15. Automated decision-making
No automated decision-making, including profiling within the meaning of Art. 22 GDPR, takes place.
16. Analytics, tracking and marketing
This website currently uses no analytics, tracking or marketing services, in particular no Google Analytics. If such services are added, this policy will be updated and prior consent obtained where legally required.
17. External content and services
If external services such as CAPTCHA services, maps, videos, fonts, booking systems or social media content are embedded, personal data may be transferred to their providers. Such services are used only in compliance with applicable data protection requirements; this policy will be updated accordingly.
18. Last updated
This privacy policy is current as of October 2026. We reserve the right to update it if the website, services used or legal framework changes.